Return & Refund Policy
Last Updated: August 2026
At GS Ladies Wear, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you with the return or replacement process.
1. Eligibility for Returns
A return or exchange may be accepted in the following situations:
You received a damaged product.
You received a defective product.
You received a product different from what you ordered.
The product has a significant issue that was not mentioned in the product description.
Return requests must be raised within 48 hours of delivery.
2. Conditions for Returns
To be eligible for a return:
The product must be unused and unworn.
The product should be in its original condition.
Original packaging, tags, and other accessories should be retained.
The product must not have been washed, altered, damaged, or used.
Customers may be required to provide clear photographs or videos showing the issue.
Products that do not meet these conditions may not be accepted for return.
3. Saree & Fabric Variations
Traditional sarees, cotton sarees, handloom products, and printed or embroidered garments may have minor variations in color, texture, weaving, embroidery, or print placement.
Such minor variations are generally considered part of the product’s natural characteristics and may not qualify for a return or refund.
4. Non-Returnable Products
The following products may not be eligible for return or exchange:
Products that have been worn or used
Washed or altered products
Products damaged after delivery due to customer handling
Products without original tags or packaging
Products returned after the eligible return period
Products purchased during certain clearance or special-sale offers, where clearly mentioned
5. How to Request a Return
To request a return, contact GS Ladies Wear within 48 hours of delivery.
Please provide:
Order number
Customer name
Contact number
Reason for return
Clear photographs/videos of the product and the issue
Our team will review the request and inform you whether the return is eligible.
6. Return Shipping
If the return is approved because of an incorrect, damaged, or defective product, GS Ladies Wear may arrange or reimburse the applicable return shipping cost, subject to verification.
For other reasons, return shipping may be the customer’s responsibility.
7. Refunds
Once the returned product is received and inspected, we will confirm whether the refund is approved.
If approved:
The refund will generally be processed through the original payment method where possible.
Processing time may vary depending on the payment provider or bank.
Shipping charges, if applicable, may not be refundable unless the return is due to an error or issue caused by GS Ladies Wear.
8. Exchanges
Where applicable, an eligible product may be exchanged for another product of similar value, subject to availability.
If the requested replacement is unavailable, a refund or alternative solution may be offered.
9. Cancellation Policy
Order cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
10. Refund Delays
After GS Ladies Wear initiates a refund, the time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution. GS Ladies Wear is not responsible for delays caused by third-party payment providers.
11. Contact Us
For return, exchange, or refund assistance, contact:
GS Ladies Wear
📞 Phone: 7013019558
📧 Email: sazidgousunnisa@gmail.com
Please note: This is a general e-commerce policy template. Before publishing it, you should adjust the return window, cancellation rules, and shipping/refund charges to match GS Ladies Wear’s actual business practices.